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The Engine House Help Centre

Welcome to NEST, The Engine House Service Portal

NEST has had an update!

Take a look around, for more information and access to The Engine House Knowledgebase, please create an account

Topics

  1. Engine House Important Updates
    1. MEMBER COMPLAINTS
      MEMBER COMPLAINTS

Suggested forms

  • BUILDING INFRASTRUCTURE in Engine House Customer Service

    •Report damage or repairs needed for walls, ceilings, and floors.
    •Log issues with doors, windows, locks, handles, or seals.
    •Request servicing or repairs for lifts, hoists, and access equipment.

  • FACILITIES MISCELLANEOUS REQUESTS in Engine House Customer Service

    •Studio/Office Improvements: Member-led upgrade or alteration requests.
    •Furniture Repairs: Desks, chairs, or fittings.
    •General Wear & Tear: Unspecified or minor building issues.

  • PLUMBING & WATER in Engine House Customer Service

    •Toilets & Washrooms: Leaks, blockages, or sanitary unit faults.
    •Kitchen Facilities: Faulty sinks, taps, or appliances.
    •Water Supply & Heating: Boilers, hot water access or pipework issues.

  • TELEPHONY & COMMUNICATION in Engine House Customer Service

    •VoIP & Telephony System: For issues with IP phones, extensions, or SIP registration.
    •Phone Line Infrastructure: For physical or logical issues with phone cabling or ports.
    •Microsoft Teams/Comms Platforms: Issues with Teams, Zoom, or integrated communication tools.

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