The Engine House Help Centre

Welcome to The Engine House Service Portal

Welcome to the new Engine House service portal

Take a look around, for more information and access to The Engine House Knowledgebase, please create an account

Suggested forms

  • FACILITIES MISCELLANEOUS REQUESTS in Engine House Customer Service

    •Studio/Office Improvements: Member-led upgrade or alteration requests.
    •Furniture Repairs: Desks, chairs, or fittings.
    •General Wear & Tear: Unspecified or minor building issues.

  • PLUMBING & WATER in Engine House Customer Service

    •Toilets & Washrooms: Leaks, blockages, or sanitary unit faults.
    •Kitchen Facilities: Faulty sinks, taps, or appliances.
    •Water Supply & Heating: Boilers, hot water access or pipework issues.

  • GENERAL IT SERVICES in Engine House Customer Service

    •Request new device setups, hardware provisioning, or studio IT onboarding.
    •Get help with installing approved software or managing software licences.
    •Resolve login problems, MFA resets, and user account access issues.

Powered by Jira Service Management
{"xsrfToken":"157ea5e855b15722ee9110a8a332d302d28e26c8_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/aae7a12e-9831-4dd4-b591-3a127bda17ce/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYTE0ZjIwOC0yY2RiLTRjYWQtOGM4NS1mNjgxZTEyMWE5MDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFhZTdhMTJlLTk4MzEtNGRkNC1iNTkxLTNhMTI3YmRhMTdjZSI6WyJyZWFkIl19LCJleHAiOjE3NTIzMTcxNDQsIm5iZiI6MTc1MjMxNjU0NH0.9nquOehHFq0iII-B8eavG3wxfLgoLzoq8ZK245u2wQg&client=1a14f208-2cdb-4cad-8c85-f681e121a908&mode=fit","logoId":"aae7a12e-9831-4dd4-b591-3a127bda17ce","isLogoAvailable":true,"helpCenterTitle":"Welcome to The Engine House Service Portal","sharedPortalName":"The Engine House Help Centre","userInitialAnnouncementHeader":"Welcome to the new Engine House service portal ","userInitialAnnouncementMessageWiki":"<p>Take a look around, for more information and access to The Engine House Knowledgebase, please create an account</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to The Engine House Service Portal","sharedPortalName":"The Engine House Help Centre","announcementHeader":"Welcome to the new Engine House service portal ","announcementMessage":"Take a look around, for more information and access to The Engine House Knowledgebase, please create an account","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to The Engine House Service Portal","sharedPortalName":"The Engine House Help Centre","announcementHeader":"Welcome to the new Engine House service portal ","announcementMessage":"Take a look around, for more information and access to The Engine House Knowledgebase, please create an account","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#78be20","helpCenterTitleColor":"#333330","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=enginehousesupport","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"157ea5e855b15722ee9110a8a332d302d28e26c8_lout","baseUrl":"https://enginehousesupport.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://nest.support.enginehousebexley.co.uk","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"1a14f208-2cdb-4cad-8c85-f681e121a908","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"d38b68a622654dea846ba688a59e3443","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}